Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at Casumo, where you are invited to be your authentic YOU-MO!

Company Overview:

Welcome to Casumo, your passport to a world of fun, excitement, and responsible gaming. We're an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce? A blend of innovation, security, and a dash of playful charm. Nowadays, we're on the hunt for a VIP Account Manager to join our team! 

Position Overview:

Welcome to the VIP Dream Team! We’re a squad of six VIP Account Managers, plus our team lead and our in-house CRM wizard who sprinkles daily magic on our operations. We’re on a mission to pamper our VIPs like royalty, forging unbreakable bonds, swooping in to save the day with personalized solutions, and ensuring our VIPs are grinning from ear to ear while enjoying their time at Casumo.

Responsibilities:

• Serve up top-tier service like a pro, meeting market demands with flair

• Keep your finger on the pulse of player happiness, smashing targets and driving revenue growth

• Be the Sherlock Holmes of added value—spotting, seizing, and maximizing every retention and reactivation opportunity

• Connect with potential VIPs daily, rolling out the red carpet with actions that turn them into long-term fans

• Give a warm, personalized welcome to our new high-rollers, making them feel right at home from the get-go

Requirements:

• A communication champ in English (and if you can charm in another language, that’s a sweet bonus!)

• A natural-born problem solver with a knack for thinking outside the box—solutions are your middle name!

• Eager to soak up feedback, learn new tricks, and level up your skills

• A master of prioritization, ensuring you hit those targets month after month like a boss

• An independent go-getter who thrives on making decisions that boost player satisfaction and drive stellar results (your portfolio is your playground—own it and make it flourish!)

• The kind of team player who brings energy, enthusiasm, and a “let’s-do-this” attitude to work every day

• Simply unstoppable!

At Casumo, we take Responsible Gambling seriously, ensuring that all our employees are trained to protect our customers from harm, in line with licensing objectives.

The Perks:

Being a part of the Casumo group provides an unparalleled experience. You’ll find yourself surrounded by the brightest minds within the most inspiring and collaborative office spaces! In addition to that, you’ll enjoy:

• Private health insurance
  
• Wellness incentives, including a fitness allowance and mental well-being services
  
• Flexible national holidays: public holidays mean more time off, choose how and when to enjoy them!
  
• 2 weeks Work From Anywhere (increased to 4 weeks after longer duration of employment within the Company): explore the world while working remotely
  
• Gourmet lunches and healthy snacks prepared by our in-house chef
  
• Variety of discounts from local vendors
  
• Access to some of the greatest tools and platforms for developing your professional skills and building success within your role
  
• A range of training courses, known as Casumo College, for continuous learning and growth
  
• Social events for building strong relationships with colleagues from all across the organisation

Our ABC values:

ASPIRE

At Casumo, "aspire" means pushing beyond the ordinary and transforming obstacles into stepping stones. Challenges are our breakfast of champions, and comfort zones are out of bounds. Mediocrity? Left behind. Our mantra? Dream big, aim high, and always be ready for the next adventure in innovation.

BELIEVE

Belief at Casumo isn't just a feel-good sticker; it's the glue that binds us. Turning "me" achievements into "we" victories, we're a tight-knit crew of dreamers, doers, and relentless supporters. With a high-five arsenal and a trusty cheerleading squad, we're on a mission to prove that together, we're not just strong; we're Casumo strong.

CARE

Care is our secret ingredient, the cherry on top of our game. It's not only about ensuring our players have a blast (responsibly, of course); it's about weaving a fabric of support so tight, even the toughest challenges can't tear us apart. From tailoring player experiences to being there for each other, we're all about creating memorable moments.